Returns & Exchanges
Hirotaka Jewelry accepts returns or exchanges of unworn, undamaged items in their original packaging within 14 days of delivery. Please note that custom orders and final sale items are not eligible for return to ensure the integrity of our artisanal collections.
Initiate Request
Contact our customer concierge team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Package
Carefully place the jewelry in its original Hirotaka gift box and protective pouch, ensuring all certificates of authenticity are included.
Ship Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring the package is securely sealed.
Refund Processing
Once our quality control team inspects and approves the returned item, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing